FAQ / Terms & Conditions

Here are few of the frequently asked questions regarding the services we offer. Please don’t hesitate to contact us if you have any further questions or enquiries.

This additionally constitutes an order for wedding photography and video services as agreed to by both parties: Lester Mascarenhas (known here as the “Photographer”) and The Client ( The person who books us or avails of our services).

What is Candid wedding Photography?
A Candid Photograph is captured without making posed appearance, it all about capturing the emotion without distracting the couple/wedding event while taking the photograph.

What is Traditional flash photography?
It is best described by the staged formal shots of the bride and groom usually these are pre-planned shots clicked with the direction from the photographer, wherein a photographer guides the couple to pose in their best of postures and expressions for that perfect picture.

What is Cinematography?
It is a unique kind of wedding film full length wedding feature films with song and dance sequences presented in a Cinema style. “A very own movie of your wedding” magnified imagery extravaganza with interviews of the bride and groom sharing their future aspirations with each other; father, mother, siblings and friends talking about their past memorable moments with the bride and the groom, shot beautifully and presented in a manner which only pushes you to watch it again and again.

How will my Images be edited?

Basics edits for light, color, contrast and sharpness will be done on all your images. Intrusive object in the background will be taken of without touching the actual subject in the image.

We do not do or encourage photo manipulation, hence what you see is what you get.

Once we have received the selection for your Album, we will re edit them to suit the album, without manipulating the subject in the images.

What are Video Highlights / Cinematic teaser?
Weddings are most awaited events in a person’s life and all your family members would like to cherish their memories by looking at the pictures and videos again and again.
A Highlights video gives you a flashback of the complete weddings sequence in a 3-6 minutes clip along with a secret message from your Life partner, which is optional, which makes it a masterpiece.

Editing of video is in the creative capacity of the photographer and videographer and you are requested not to insist on work to be replicated by other photographers/videographers.

This Ideally comes complimentary along with all wedding packages and changes will not be made to the same.

Do I get a copy of Raw unprocessed images/Video Footage?
We put best of our art to create beautiful timeless memories for you. Nothing would make us happier than fulfilling your photography needs.
All your photographs will be processed by our experts, before we deliver them to you.. However we need prior intimation if you would need a copy of RAW unedited images/footage.

Where is your Office/Studio?
Being photographers, most of us always keep traveling and so we really never felt the need of any office or studio, if studios are needed for indoor shoots we use ones which are available on hire basis to save the cost and to pass on the benefits to you.
However for coordination’s and meeting we will meet you anywhere across Mumbai and Suburbs.

Permissions For Photography and Videography / Cinematography

It is the sole responsibility of the client to secure permission of the church, synagogue, temples or other venue of the wedding for the photographer to capture the ceremony/event. The Client shall ensure the placement of the bridal party, the officiant(s) and the altar decorations so as to not obscure the view of the bride and groom.  The photographer will abide by the rules of the church/synagogue/temple in regards to camera placement at the ceremony. Some private venues charge a photography permit fee, the client is responsible for the payment of any such fee if it exist.

Client has been informed in order to receive good quality sound for the video, the photographer requires a sound input from the church and reception sound/audio console, permission from the church and venue administration will need to be taken by the client. If permission is denied or not possible, the client understands the photographer will use the ambient sound which will result in poor sound quality.

What all do you cover in the shoot?
We cover all the functions on the days you hire us. Which includes candid shots, portraits and traditional shots to ensure that even if you are not hiring a traditional photographer and videographer separately, you do not miss out on anything important. Along with this we don’t click guests having meals.

What if your results don’t meet my expectations?
Honestly, We will never let this happen because we know how important the event is to YOU. Having said that you need to adhere to timeline, we have mutually agreed on to get results as per your expectations.

Photography is a collaboration between our clients and us and we would love for you to let us know of your expectations before commencement of the shoot.

What albums do you provide?

We have different album types all digitally printed for eg Photo book, Flip cover & Absolute lay-flat. Let us know your requirement and we will cater to your need as far as possible.

As far as designing of the Album goes please let us know what you would like your album to look like in case you have any ideas, before we start designing, we are glad to take them on board. You will need to select images and let us know which ones you would like in it. We will strictly adhere to the number of images mutually agreed by us to fit into the album. In case you need more we will increase the number of pages or shift them accordingly once discussed with you.

Ultimately the design of the Albums will rest with us and only placement of image changes will be Entertained.

Pickup and delivery of the Pen / hard drive of photos and videos / Albums at the closure of assignment will need to be done by the Client from the Photographers address mentioned as mentioned here (Mira road).

What are your charges and payment policies?
Our wedding packages start from INR 45,000  and you can customize it depending upon your needs.
About Payment terms, you pay 50% when you book us, balance 50% on or before shoot date. Once all payments are cleared the final product will reach you. BOOKING AMOUNT IS NOT REFUNDABLE.

As the photo and video team will block the wedding date and will not accept any other bookings for the same date, the client has been informed that if due to an unfortunate situation the client wishes to cancel the wedding, there will be no refund given from the booking amount received by the photographer or any type of compensation.

When it comes to payment, we are very particular because we feel that it’s right to get paid when we have worked for you so hard. No over demands – right?

What all do you cover in the shoot?
We cover all the functions on the days you hire us. Which includes candid shots, portraits and traditional shots to ensure you do not miss out on anything important. Along with this we don’t click guests having meals or the buffet unless specified. We would rather engage our time in capturing candid emotions than awkward moments. If there a particular thing you need covered during your event, please do not hesitate to let us know and we will happily oblige.

Client agrees to abide by the time allotted for the photography and video and will not hold the photographer/videographer responsible for missing out on photo or video footage, if the time allotted is not followed.

Photographer recommends that the Client designates to the photographer an “event guide” to point out important individuals for posed or candid photos and videos during the wedding day. It is also recommended that prior intimation for coverage of any involvement or participation of family/guest for a specific event be given to the photographer. The photographer will not be held accountable for not capturing desired people/events if there is no one to assist in identifying people/events or gathering of people for the video/photo. Photographer does not guarantee that all events/guests/participants will be covered.

Your Images / Video & Possible Data Loss
Your data will remain with us for up to 6 Months post your event. Post which we will delete the same. Hence we request that you take necessary steps to double back up the data we provide you of your life event for future use.

It would be on our mutual best interest to have your assignment closed before 6 months of your event to avoid any loss or corruption of data. We do not guarantee your data will be safe with us post that time.

In the event that the photographic/video materials are damaged during processing, corrupted due to a camera/data chip malfunction or damaged without any fault on the part of the photographer. Client(s) agree that an entire wedding cannot be replicated, re-enacted or repeated for the purpose of a re shoot and limits the photographer’s liability to the amount paid under each part that can be salvaged if any.

As a team of Freelance Photographers and Videographers we will take utmost care of your data (images/ Video footage). However we will not be held responsible for any liability, damage, or loss related to technological failure. Cameras, hard drives, and memory cards are subject to technical failure.

Illness / Injury / Personal emergencies
In the unlikely event that the PHOTOGRAPHER falls gravely ill and or is incapacitated prior to and or on the date of your event please understand that all reasonable efforts will be made to appoint a suitable replacement photographer if not better.

Images On Social Media
We would like to showcase some of our images that we have shot at your event. The images will be reasonable and nothing too intimate or violating anyone’s decency. If for any reason you would not want this please let us know in advance and reason for the same. Please remember that you too would have seen someone else’s photographs / video/ media to come to a decision to hire our services. As a Photographer we have the copyrights to our art and images remain the property of Photographer and may be used as advertising, display, or any purpose thought proper by Photographer without compensation.

Exclusive Photographer
We hope you agree and understand that no other party other than the PHOTOGRAPHER may take pictures of any poses, lighting situations, or setups made by the photographer. This slows down the photographer’s work and violates the photographer’s right to take pictures of the event. You agree to take responsibility for insisting that no person(s) in the wedding party get in the way of the PHOTOGRAPHER or take pictures in these situations. Its your wedding day and we would love for your guest to enjoy and celebrate this day with you. We will do the work in the background of covering this day for you.

We would also appreciate that we do not get handed mobile phones of other cameras from family or guest so that we can focus on what work needs to be done. You have paid a large amount for us to do the work for you and your guest!

If you still have any further Questions please feel free to write to us here.